At Ugnė Atelier, every beeswax candle is handcrafted with patience, care, and the natural beauty of pure wax. We want you to feel delighted with every piece you receive.
If something isn’t quite right, this policy explains how returns and refunds work for our online store.
Items Not Eligible for Return
Because our products are handcrafted and made from natural materials, certain items cannot be returned:
Used, lit, or partially melted candles
Custom-made or personalized orders
Products with natural variations (color tone, texture, slight shape differences) that occur naturally in beeswax crafting
Exchanges
We only replace candles if they arrive damaged or defective.
If your item arrives broken or melted due to shipping conditions, please email us with photos within 48 hours of delivery.
Contact: ugneatelier@gmail.com
Refunds
Once your return is received and inspected, we will notify you by email.
If approved:
Your refund will be issued to your original payment method.
Processing time may vary depending on your bank or card provider.
If Your Refund Is Late
If you haven’t received your refund:
Check your bank account.
Contact your credit card provider.
Contact your bank — some refunds take several business days to post.
If delays continue, you can always contact us at:
📧 ugneatelier@gmail.com
Sale Items
Items purchased on sale or with a discount code are not eligible for refunds.
Shipping Returns
If your return is approved, send it to:
{physical address — provide it when ready}
Return shipping costs are:
Paid by the customer
Non-refundable
If a refund is issued, we may deduct the return shipping amount.
For safe delivery, we recommend using a trackable shipping service.
Need Assistance?
We’re here to help with any questions related to returns, exchanges, or damaged orders:
📧 ugneatelier@gmail.com
📞 +370 629 06 070 (Lithuania)
Returns
You may request a return within 30 days of receiving your order.
To be eligible:
- The candle must be unused, unlit, and in its original condition.
- Items must be returned in their original packaging to ensure safe transit.
- A proof of purchase (order confirmation or receipt) is required.
Please do not return any items before contacting us.